Question What size should I buy?
Answer
Contact us instantly on Whatsapp with your bust, waist, and hip measurements, and we will promptly recommend the best fitting size for you.
Question How do I measure myself?
Answer
  • BUST: Measure around the back, under the arms and across the fullest part of the bust.
  • WAIST: Measure around the waist, with the tape measure flat against the figure and snug but not too tight.
  • HIPS: Measure over the fullest part of the hips, usually 21-23cm / 8-9” down from the waist.

Question What payment methods are accepted?
Answer
We accept all major credit/debit cards and Paynow.
Question Do you offer free shipping?
Answer

We offer free shipping for orders over SGD200 within Singapore. For orders under SGD200, a local shipping fee of $4 applies.


For orders to Malaysia, we offer free shipping for orders over SGD250. For orders under SGD250, a shipping fee of $8 applies.

Question How long does shipping take?
Answer

Local delivery in Singapore will take 3-5 business days. Delivery to Peninsula Malaysia takes 6-8 working days. Delivery to East Malaysia might take up to 10 working days.


Shipping to out of Singapore and Malaysia will be via DHL. It may take 10-14 days.

Question What is the return policy?
Answer

A considerable amount of effort is devoted to ensuring that the measurements of every design align with the specifications mentioned on the website. Kmoss Plus Size will only offer an exchange or refund if the article is flawed, or if its dimensions do not match those specified.


If you happen to receive a damaged or defective item, we encourage you to promptly notify us either via customercare@kmoss.sg or by Whatsapp at 88946454. Our dedicated team will look into the matter and present a fair solution which could entail an exchange or refund.

Question How do I wash the Batik pieces?
Answer

When washing hand-dyed fabrics, it is important to be gentle and to follow some specific steps to avoid damaging the colours or the fabric fibres. Here are some general guidelines for laundering handmade garments:

  1. Always wash your hand-dyed clothes in cold water. Hot water can affect the colours and cause them to fade or bleed.
  2. Use a gentle detergent that is suitable for delicate fabrics. Avoid harsh detergents, bleach or other harsh chemicals that could damage the fabric or extract the colour from the fibres.
  3. Hand washing is the best way to clean hand-dyed fabrics since it is gentle and reduces the risk of colour bleeding. Soak the fabric in a basin of cold water with mild detergent for a few minutes, then gently agitate it by hand to remove any dirt or stains.
  4. Rinse the garment carefully with cold water until the water runs clear. Do not wring or twist while wet as this can cause the colour to run or bleed.
  5. Dry flat on a clean towel or hang to dry in a shaded area away from direct sunlight.
  6. Avoid using the dryer or iron as heat can cause fabric shrinkage and cause colour fading or bleeding.
Question What are Enzymes?
Answer
Enzymes are biological catalysts that speed up the rate of chemical reactions without being consumed in the reaction. They are mostly proteins that are produced by living cells and they play important roles in various biological processes such as digestion, metabolism, and respiration. Enzymes work by lowering the activation energy required for a chemical reaction to occur, thereby increasing the rate of reaction.
Question What are our Enzymes made up of?
Answer
Fruit enzymes, commonly present in a variety of fruits including tropical ones like pineapple, papaya, and mango, quicken chemical reactions which in turn accelerate biological processes.
Question Why use Enzyme Soaps?
Answer

The enzymes found in fruit effectively break down the keratin protein that binds dead skin cells, leading to a reduction in scars and pigmentation, as well as softer and smoother skin. The natural process of skin cell production slows down as we age, often resulting in a lackluster appearance. Regular exfoliation with fruit enzymes can help speed up this process and restore a vibrant complexion.

Additionally, fruit enzymes work to balance the pH of your skin and provide numerous benefits as a natural ingredient, including deodorizing, anti-aging, and anti-wrinkle effects. They also serve as effective moisturizers, skin whiteners, and repair agents while protecting against harmful environmental pollutants.

Question Is your product safe for all ages?
Answer
We ensure that our products are devoid of harmful ingredients such as parabens, SLS/SLES, artificial fragrances and colorants, Toluene, Phthalate, Polyethylene Glycol (PEG), Formaldehyde, Oxybenzone (and other chemical sunscreens), Diethanolamine and Triclosan. Additionally, we make every effort to utilize only safe and superior quality ingredients in our products.